Claim Submissions

Parkland County will only compensate for damages when it is legally liable for the damage sustained, as stipulated in the Municipal Government Act of Alberta and other provincial legislation. 

We suggest in all cases of property damage you contact your insurance company or broker. Depending on the type of property damaged and the insurance policy you purchased, you may be eligible for greater compensation than you could legally recover from Parkland County or a third party, such as a contractor. If your insurance provider believes the County or a contractor is responsible for your damage, they will pursue recovery on your behalf from any responsible parties after they have settled your claim. 

If you have suffered damage to your property or injuries to your person and you believe you can demonstrate Parkland County is responsible, you may submit a claim for review. When submitting claims, the Claim Submission Procedure must be followed in order for your claim to be considered. A written acknowledgement of your claim will be provided within 30 days of its receipt at Parkland County Centre. Please note that depending on the nature of the claim and the completeness of the information provided, resolution time will vary and may be longer than 180 days.

Limitation periods for claims against municipalities are governed by provincial law, and basic guidelines are as follows:

1. Snow, slush and ice: 21 days
2. Road repairs or non-repair: 30 days
3. All other actions: 2 years

Legal counsel may be able to advise you of any exceptions to the above-noted time frames.

For each claim received, an investigation will be conducted, and appropriate service departments consulted. The investigation will look at: 

1. Particular facts of the claim or alleged loss.
2. The applicable law(s).
3. Whether Parkland County or their employees were negligent.
4. The claimant’s role in the claim or alleged loss.
5. The nature and extent of damage claimed, along with the supporting documentation.

Depending on the value or dollar amount of your claim, a claims adjuster and/or legal counsel may be appointed by Parkland County to handle the claim and all related communication. Please note that all injury claims will be handled by a claims adjuster regardless of value. 

Possible resolutions to claims may include:

1. Transferred to the responsible party or entity (i.e. contractor)
2. Denial where there is no evidence of County negligence
3. A negotiated settlement or reimbursement of your damages

Follow the claim submission process (detailed above) and submit your information using the online General Claim Application form.

You can expect to receive a written acknowledgement of your claim within 30 days of filing. 

The timeline to resolve a claim varies depending on the nature of the claim and the completeness of the information provided. On average, claims are resolved within 120 to 180 days.

Falling trees are considered to be an accident or an “act of God”. An “act of God” means an extraordinary occurrence or a circumstance that could not have been readily foreseen and which could not have been prevented. An example of an “act of God” is where damage occurs to private property during strong winds as a result of a tree being blown over or damaged by the intensity of the wind where the tree is considered to be sound and healthy.

In such cases, the County’s Agriculture crew will remove the damaged tree or branches and clean up any tree debris. Owners of damaged property will be advised that they are responsible for the cost of repairs to their property and to make a claim against their insurance company for the property damage, if they are insured.

If a falling tree branch or tree has caused damage to a vehicle, fence, wall, roof or some other private building structure, and the claimant believes that they can demonstrate that the County has been negligent in its maintenance of the offending tree, the Claim Submission Procedure may be followed.

If there is flooding in your basement, we recommend you contact your insurance company first regarding any damages. If your insurer believes the County is responsible for your damage, they will proceed with recovery as stipulated in your home or business insurance policy.

If you receive damage to your property and you believe it is the direct result of services provided by the County or negligent provision thereof, you may submit a claim using the online General Claim Application form.

Note: Parkland County will only accept responsibility or provide compensation when it is legally liable for the damage sustained.

Alert the County to any road issues like potholes, ruts, cave-ins or other disrepair on the road, using the CountyConcerns tool. If you have received damage to your vehicle as a result of the disrepair, you may submit a claim using the online General Claim Application claim form.

Note: Parkland County may only consider for reimbursement those claims where County personnel knew or should have known of the disrepair and did not repair the road or place hazard signage in a timely fashion after being advised of the issue.

While rock chips and similar damage can occur on public roads, such occurrences are often accidental and not necessarily the result of negligence. Alberta’s Municipal Government Act (MGA) outlines that municipalities are not liable for damages unless it can be shown that the municipality failed to meet its duty of care in operating on or maintaining roads in a reasonable state of repair. In many cases, these incidents are caused by factors outside of our control and unfortunately can happen despite our best efforts. 

We encourage residents to consider all factors before proceeding with formal claims. If you do have additional documentation, such as photographs or video and witness statements, you may submit a claim using the online General Claim Application form.

Report the incident to claiminquires@parklandcounty.com. In cases where contractors have been hired for construction or repairs to public property, that contractor is then responsible for any inquiry or damage that may arise as a result of their work. Contact information for the contractor responsible may be provided.

If you have been injured on Parkland County premises you may be eligible for reimbursement of your necessary medical expenses incurred as a result of the injury, but only if the County has been negligent in providing a reasonable level of safety to the public in areas designated for their use. In these cases, a claims adjuster will be assigned to evaluate your claim, collect further information, and recommend settlement or other courses of action. 

In case of injury, seek immediate medical attention and ensure you report your injury to claiminquiries@parklandcounty.com as soon as possible to allow for completion of incident reporting, and the immediate correction of any factors that may have contributed to your injury.

For damage to your property or injuries to your person, you may file a civil claim at the Alberta Court of Justice within the 2-year limitation period.